Refund policy
Returns, Refunds & Our Promise
At Thousand Years, every batch is made in small quantities with close attention to the ingredients, process, and finished product. We want you to feel confident ordering from us, especially if this is your first experience with our ghee.
Because our products are food items, we do not generally accept physical returns once an order has been delivered. If something is not right, however, we want to hear from you and will work with you toward a fair resolution.
Damaged, incorrect, or concerning products
If your order arrives damaged, leaking, incorrect, or you have a concern about the quality of your product, please contact us at orders@thethousandyears.com, preferably within 14 days of delivery.
Please include your order number and, when helpful, photographs of the product, packaging, and batch information.
We will review the situation personally. Depending on the circumstances, an appropriate resolution may include a replacement, refund, store credit, or another reasonable solution.
If you believe there may be a product safety issue, please contact us regardless of when you first noticed the concern.
Opened products
We understand that you may need to open and experience the product before knowing whether something feels right.
For food safety reasons, we generally cannot accept physical returns of opened products. That does not mean we want you to be left with an experience that disappointed you.
If you have opened your jar and have a concern about the product, or simply want to share feedback about your experience, please contact us. We genuinely value the opportunity to understand your experience and will do our best to find a fair resolution.
Small batch character
Our ghee is crafted in small batches using real ingredients and a considered process. Subtle differences in color, aroma, or texture may naturally occur from batch to batch.
These variations are part of working with natural ingredients and small batch production. Our standards for quality, safety, and care do not change.
If anything about your jar seems unusual or causes concern, please contact us. We would always rather have the opportunity to understand your experience.
Preorders
A preorder reserves product from an upcoming production batch before it is ready to ship.
The estimated shipping or fulfillment window displayed on the product page and during purchase reflects our good faith expectation at the time your order is placed.
If you would like to cancel your preorder before it enters fulfillment, please contact us at orders@thethousandyears.com. We will generally be able to cancel the order and issue a full refund.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
Because our products are made in small batches, production timing can occasionally change. If we are unable to ship your preorder within the timeframe originally communicated, we will provide an updated estimate and, where applicable, the option to accept the revised timing or cancel the unshipped order for a full refund.
Refunds
Approved refunds will be issued to the original payment method.
When a preorder is cancelled before shipment in accordance with the terms above, or when a refund is otherwise required by applicable law, the applicable amount will be refunded to the original payment method.
Once we issue a refund, your bank or card issuer may require additional time for the funds to appear in your account.
Original shipping charges are generally nonrefundable after an order has shipped, except where the order arrived damaged or incorrect, or where the issue resulted from an error on our part.
Contact
Questions about an order, return, refund, or preorder can be sent to:
The Thousand Years
orders@thethousandyears.com
For general questions, you can reach us at: